Customer satisfaction: More easy to sell the products in online or Offline, but the customer satisfaction is more important to run the Businesses in long term. Build the support team very strongly and even make 24/7 reply the Customer Query in the real time. Use customer satisfaction form or survey, because this the data Which help’s you take the perfect action. Use Ticketing System for every customer query, also try to close the query as Soon as possible.
Social media support: Use your social media page for customer support ask your customer’s to rise their query in the social media platform. It help’s you reach other people in the Same Community, also create brand awareness in the short period of time.
Support Help Desk: Support help desk are available in the market. Choose the perfect one, which suits your requirements. Because it helps to improve your customer satisfaction. In the help desk you can take report, it also help’s you to take the perfect action in the correct time.
Phone support: Most of the people are interested in phone support, because it has a quick response.
Email support: The people who are Most interested in online prefers the email support.
Support Articles: write the articles that would help the customer in the different criteria & query by the customers.
I hope this Blog can help you, for any question you can comment here. Cheers to have a great business ahead. The customer are our ultimate goal and backbone for every business. Building the loyal customer is the ultimate aim for all the business, satisfy your customer’s with the above points. More Satisfaction More Customers More Business !!!